Wag’n World • Review & records

Bailey Rae: The review, response & correspondence.

The full review, our response, and the email correspondence in chronological order.

01 / The review

Kristopher Mitchell’s full review

Review text reproduced as supplied, including the opening edit. Paragraph styling is for readability.

Edit update: I've taken Bailey to this location since 2023, not 2024. I’ve taken my dog to this Wag’n’World location many times and have receipts documenting the positive feedback she’s received from staff since 2023. That’s why the last two experiences were so disappointing. The feedback suddenly became very negative. This change has left me concerned that newer staff may have a bias toward Staffordshire terrier mixes like Bailey, who is a Staffordshire terrier and beagle mix. I can’t say for certain what’s behind the shift, but the difference from her previous reviews has affected my trust in this location. When I picked her up after a five day stay, I could see her ribs protruding as if she was being starved, which raised serious concerns about whether she had been eating enough. I don’t know what happened during her stay, but her appearance was upsetting. Again, this happened twice, I gave them the benefit of the doubt the first time, the second time was clear to me I need to look elsewhere going forward. I believe anyone who mistreats an animal should be held accountable. I expect management to take these concerns seriously and will eventually handle things, all truths come to light -- eventually. It’s sad to leave a business we’ve used since 2023, but I’ll be looking for another provider where I feel confident Bailey will receive the care, kindness, and attention she deserves.

02 / Our response

Our response

For transparency, the correspondence with Kristopher, feeding reports and supporting documentation are available at www.wagnworld.com/bailey.

Hi Kristopher,

Thank you for your review, which we take seriously. Your timeline is incorrect. Bailey’s first completed reservation was her March 22, 2025 evaluation. The December 26, 2022 and March 19, 2025 evaluations were canceled. Our records show six completed reservations: one evaluation and five boarding stays, including one at Heights. Your claim of attending Montrose since 2023 does not match that history.

Your review omits your responses to our updates.

On September 2, you wrote: “Oy, I’m so sorry to hear this. I’m honestly not sure what has gotten into Bailey — she was somewhat similar during her last stay, but this wasn’t an issue during the several visits before that, and she has received some great report cards in the past.”View highlighted email ↓

You added: “I appreciate you giving her breaks and taking the precautions needed.”View highlighted email ↓

On September 4, you wrote: “Please keep her isolated for the remainder of the trip. I'm tired of this dog.”View highlighted email ↓

In another September 4 email, you wrote: “This silly dog can't behave with a group going forward, I accept it -- not sure what got into her recently, went from a great dog receiving great report cards to all of a sudden an "aggressive bully dog." I'd love to drop back off at the rescue where I got her in the first place, I will no longer ask that you add her to playtime going forward. My job requires me to travel so I am left with no choice.”View highlighted email ↓

Those are your words. You acknowledged the concerns, thanked us for taking precautions, requested separation, accepted that Bailey would no longer join group play, and expressed wanting to return her to the rescue. Your review includes none of that context.

Staff documented snapping, charging into another dog, pinning dogs down, muzzle punching their undersides, and nipping through kennel doors. We communicated those observations and tried breaks, rotations, and renewed group participation. On August 15, we explicitly said the rough play involved both dogs and did not consider that interaction aggressive.View highlighted email ↓

Our decisions were based on observed behavior. Your suggestion of breed bias does not address those observations or your acknowledgment of them. Solo care meant removal from group play with individual bathroom breaks with a handler, protecting Bailey and the other dogs.View highlighted email ↓

Regarding your starvation allegation, our August 28–September 7 feeding records list your supplied food, scheduled portions, and numerous meals marked “Ate All.” Those records document food consumption. We need the dates of the five-day stay you reference to compare the corresponding records directly.

On October 23, you asked about another extended stay: “I know this is about a 43 day trip, would love to understand options.”View highlighted email ↓

We provided pricing and recommended Heights for its dedicated solo program, explaining that Montrose could still accommodate Bailey. You replied: “She's a solo, what do you mean?” Solo care had already been explained and accepted in your emails. You then wrote: “Disregard. No need to respond.”View highlighted email ↓

You wrote that “all truths come to light.” Your acknowledgments, instructions, and request for another 43-night stay are part of that truth.

Wag’n World takes every review seriously. We will defend the reputation we have spent nearly ten years building when a review omits documented facts and makes allegations our records give us grounds to dispute.

You may disagree with a care decision or choose another provider. We stand behind our responsibility to protect Bailey and every dog entrusted to us. We will not compromise their safety to avoid a negative review or leave these omissions and inaccuracies unanswered.

For full transparency: www.wagnworld.com/bailey

03 / Email correspondence

The correspondence, from the beginning.

August 14–October 23, 2026 · Yellow highlights identify passages cited in our response. Client message bodies are shown without repeated signatures; redacted source pages remain below. Same-day replies follow the conversation sequence because quoted timestamps vary within the export.

04 / Complete original records

Complete documents & supporting records.

March 22, 2025First completed evaluation
6Completed reservations, including the evaluation
5 + 1Montrose visits + Heights visit

Personal contact and payment details are redacted. Internal management forwarding material has been removed. Client correspondence and supporting records remain available below; the email reading view above follows the conversation from oldest to newest.

Every page is displayed below. Use “Open full-size JPEG” above an image to enlarge it in a new tab.

December 26, 2022

Canceled evaluation

The scheduled evaluation is marked canceled; this is not a completed visit.

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March 22, 2025

First completed evaluation

Evaluation receipt. The payment date shown on the receipt is January 13, 2026.

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March 2025–September 2026

Completed reservation history

Six completed reservations: one evaluation and five boarding stays. The two canceled evaluations are also shown.

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August 14, 2026

Behavior update

Staff email describing timeouts and explaining possible individual care.

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August 15–18, 2026

Rotation and solo-care correspondence

Complete email thread explaining rotation, subsequent observations, and solo care.

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Redacted client correspondence
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August 18, 2026

Incident report

The original incident record, including its management notes.

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August 28–September 7, 2026

Reservation and feeding records

All ten pages of the reservation export, including feeding entries and related records.

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August 31–September 4, 2026

Care updates and owner replies

Client correspondence, including staff updates and Kristopher’s responses. Internal management forwards are excluded.

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October 23, 2026

Extended boarding inquiry

The full pricing inquiry and replies concerning a proposed 43-night stay.

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Document guide

Original package index

The index from the original document package. The completed-reservation screenshot was added afterward; management forwarding material is excluded from this page.

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Wag’n World takes every review seriously. We stand behind our responsibility to protect every dog entrusted to us.